We are proud to share that Glendale Place, Oak Creek, Western Hills, and Lodge Retirement Community have each earned the AHCA/NCAL Bronze Commitment to Quality Award. This award is a national recognition that honors organizations committed to delivering exceptional care and continuous improvement.

This milestone reflects what sets us apart:
We are Fanatical About Quality, and we live “The Caring Way!”
What This Recognition Means Across Our Communities:
Glendale Place
  • Improved long-stay antipsychotic use from 23.2% to 5.4%, outperforming state and national benchmarks.
  • Launched the “RES-Q” weekly risk meeting process, addressing issues in real-time through data and interdisciplinary collaboration.
  • Offers specialized memory care and person-centered programming, reinforcing dignity and safety for every resident.
Oak Creek Terrace
  • Leadership at Oak Creek recognizes that staff engagement drives quality outcomes. From involving team members in decision-making to highlighting weekly Fundamentals and offering recognition initiatives, they’ve built a culture where staff take ownership of resident outcomes.
  • Embedded clinical excellence and performance improvement into daily operations, balancing census stability and staff development.
  • Uses feedback loops and interdisciplinary education to promote consistency and positive resident outcomes.
Western Hills Retirement Village
  • Achieved a remarkable reduction in antipsychotic use for short- and long-stay residents, supporting a strong quality measure star rating.
  • Leveraged its strong hospital partnerships and QAPI-driven system to reduce rehospitalizations and enhance medication oversight.
  • Maintains a trusted presence in the community with a 38-year legacy of personalized care.
Lodge Retirement Community
  • Strengthened team retention through the Carefetti Retention Committee, free staff health services, and recognition programs.
  • Improved overall staff retention from 85% to 88%, with CNA retention jumping from 72% to 83%.
  • Reduced COVID-19 cases significantly through targeted infection control strategies, education, and community partnerships.
Why This Matters: The Caring Way in Action
  • Unwavering Compassion and Caring Collaboration: As a family-owned organization, we create real connections — showing up for residents, families, and one another with empathy, dignity, and teamwork at the heart of all we do.
  • Fanatical About Quality and Ownership: We take pride in doing the right thing, each resident, every shift, every time. Quality isn’t a checklist; it’s a personal commitment to excellence, backed by every team member’s accountability.
  • Relentless About Improvement: We never settle. Through innovation, reflection, and action, we live out our mission by continuously seeking better ways to serve, grow, and lead together.